Problem: iCloud Photo Sync Intermittently Stops Working for a Device
For the last few months my iCloud photo syncing has been messed up. Maybe it was a result of updating to ios 10.2.1. Most of my devices are on that version, however I just began using the new iPad 5 and that came with 10.3 installed. Prior to receiving it I had just restored my iCloud Photo syncing on all of those 10.2.1 devices using steps similar to those described below.
I discovered this problem also exists in 10.3 because about the 4th day into using my new iPad 5, all of a sudden, Photo syncing on my new iPad stopped. So the steps below describe what I did to restore it. These are very similar to the 10.2.1 steps I used…it’s just that some of the Setting’s locations have moved.
What to Expect and my Disclaimer
I ran across a set of instructions one day a few weeks back at Apple’s support site which described something similar to what I ultimately did to fix the problem…but when I searched for that again I was unable to find exactly what I’d found earlier. Maybe Apple recently edited this section…I don’t know for sure. But after hours of searching and reading through all of the advice Apple does supply now, I didn’t really find anything all that helpful, or anything that worked for me.
So, this solution is essentially my own memory of what I’d read…but probably it’s different too because memory is faulty. If you can find better steps regarding how to do this on Apple’s support site, or even have come up with your own method, I’d love to hear about. I believe there are probably several different ways to approach this problem, and this method was what worked for me.
I was extremely worried about 2 things. Somehow hurting my iCloud Photo data base in some way…because I’ve heard horror stories about that. 2nd, I was worried that by turning off Photo stream and then turning it back on that would mean my iPad would need to re-download a lot of pictures, or thumbnails, or whatever it needed to reinstate everything. I also worried that this would negatively impact our bandwidth as well as take a long time on that iPad, rendering it kind of disabled until the photos were back. Both worries weren’t realized.
I had no problems with any of the roughly 40,000 photos I have in iCloud disappearing or being deleted…but if I were you I’d still proceed with caution just the same. That means making sure you have your Photos backed up somewhere else in addition to iCloud before proceeding.
This fix also had virtually no impact on our network bandwidth and it just took a few minutes for the iPad to get back it’s full iCloud…which included the additions that had been missing before because the sync wasn’t working properly.
The First Setting to Check is the Universal Apple ID Sign-in
This is really the only part of this step that you need to follow. Go to the top menu item in Settings ios 10.3. This is a new central location for all the different places you sign into your Apple ID on ios. It shows your name and below that says, Apple ID, iCloud, iTunes & App Store.
Tap on iCloud and then Photos to arrive at the screenshot below.
- I checked off the box for ‘**Download and Keep Originals**’….meaning I enabled it.
- Then about a minute later I unchecked the ‘**Photo Stream**’ box
Easily Skipped – The Second Place to Check is Purely Informational
Go to General – Storage and iCloud Usage and under the iCloud Section tap on ‘Manage Storage‘ wait for a minute for things to populate and then tap on Photos and look to make sure that iCloud Photos are being backed up.
You could also check out the size of your Photo stream while you are there but using the section above iCloud is Storage – tap on Manage Storage and then Photos to see the size of your Photostream on this device.
You might want to jot down what this says and compare it to your other devices.
Do a Hard Reset of Your Device
You probably already know how to do this…but just in case you don’t. Hold down both the Home Button and the Power Button until an Apple appears in the screen.
Once your device is back up go back to what you did in Step 1 and reverse it.
- Check the box for **Optimize iPad Storage**
- Turn back on **Upload to My Photo Stream**
Step 3 Do another Hard Reset
That’s it…hopefully when your device turns back on your iCloud Sync will be working and you’ll see some missing photos appearing in the All Photos album.
I love to get feedback from my readers…so leave a comment if you feel inspired! Especially if you’ve found something else that works too.