News Updates Appear First Before Main Article
News Update January 14, 2016
Dashlane Released A Long Awaited but Better Than Expected iOS Update Today
Finally those iOS 9 Phone users who were unable to open the app will be able to again! Not only that but the whole app has been redesigned and it’s really well designed in my very quick testing so far.
I’ll add more later…but for now, they’ve introduced a new feature for ios which allows Dashlane to enter passwords more readily from right within many apps. This function was sort-of available before. You could copy a password within the Dashlane app and then it would open the appropriate app for you to paste it in. But this is much different and much better! It’s similar to the Android app that provides a little Dashlane Impala icon right within connected apps, that, if you tap on, it will enter your credentials from right there…there’s no need to open the Dashlane app at all! It’s a huge improvement for ios users!
Here’s a little video Dashlane put together to show off the new design.
News Update January 9th, 2016
Dashlane’s Newest Security Breach Alert Reminds Me of All the Things that Dashlane Does So Well
A few days ago I received an alert from Dashlane notifying me that Time Warner Cable had encountered a security breach of their user accounts. I’m a ‘less than enthusiastic’ user of Timer Warner’s antiquated email system…the one that doesn’t yet use SSL or even knows what 2 Step verification is…so I appreciated their notification. Upon investigating further, I’m even more appreciative since the Time Warner rep I chatted with seemed to not take the breach very seriously because…”it didn’t occur on their own servers!” According to a recent Reuter’s article, Time Warner was notifying customers of the breach…but I’m a customer and I never received anything, so it’s doubtful I think.
I just spent several hours accessing and changing passwords for several email accounts that I’d just as soon close…but other family members make that difficult right now. So, while its all fresh in my mind I thought I’d just review some of the areas that Dashlane excels in.
- Changing passwords for breached accounts is generally a breeze using Dashlane
- The ability to instantaneously share password credentials and secure notes is a huge time saver for my family…this is especially great because I don’t even need to go to my emails to search for the shared credentials…they just show up as a message in Dashlane.
- I love the password generator utility which provides a lot of flexibility for ‘rules’ passwords need to follow
- Dashlane exchanges information well with Safari and many of my most used apps
A Few More Things I Love About Dashlane
The opinion tab of Dashlane’s Blog always has some interesting reading
Several times a year Dashlane publishes some really great and timely information reminiscent of White Papers…in the fall they published this ‘Back to School Roundup of Internet Security for 2015‘
There’s much to love with Dashlane…which sort of ironically, sets quite a high bar for future expectations. I’m betting they’ll succeed…but the company does need to address their deficiencies as well…every company has them! To do anything less would surely disappoint many, many fans and customers!
News Update for ios 9 on January 8, 2016
Is Dashlane Growing Too Fast?
That’s my take on the most recent Customer Service problems I’ve experienced along with many other ios users. To get a sense of what I’m referring to just go to Apple’s App Store for ios and sort reviews by ‘Most Critical’…you’ll find a lot of complaints especially about Customer Service issues.
I suspect the problems are primarily due to growing pains. Dashlane’s core business…that of providing a great cross-platform password manager seems to be suffering while the company forges ahead on many more exciting & possibly lucrative fronts.
There’s no doubt that the Dashlane team can develop great, innovative apps, but I fear this compelling need to release cutting edge advances is hurting their core business which is and always should remain, a robust password management system combined with unparalleled customer support. This is precisely the foundation upon which Dashlane’s success was built. Yet it’s also proving to be the biggest chink in this startup’s armour too.
It won’t come as a surprise to my most loyal readers that I’m perhaps one of Dashlane’s biggest fans and one of their most vocal supporters. Almost all of my friends and family members (well, at least the ones who actually listen to me) now rely upon Dashlane. Which is why their current troubles worry me so…I feel that I’ve got a lot riding on this outcome.
That’s the Main Reason Behind Why I Can’t Whole Heartedly Recommend Dashlane Right Now…more specifically it’s because:
- Customer Service support is at best inconsistent right now…at worst it’s counter productive and maddening.
- The iPhone app for ios 9 isn’t working properly…I discovered this when I got the 6s 2 days before we left on an extended trip lasting almost a month. For most of that time I had no Internet connection at all…so using Dashlane wasn’t necessary…in fact, very few of my apps even fully installed from iCloud. My new phone was pretty useless…even for actual phone calls on that trip because we had no cell service either. Upon arrival home I barely used it and then we left again for a week, came home for 2 and then left again for 2 more weeks over the holidays. The ‘holiday trip’ was when I finally figured out that I wasn’t able to use Dashlane at all…I couldn’t even sign in to it.
Recently I received several really helpful emails from a Dashlane Customer support team leader. They addressed my iPhone problems and we’re very much appreciated. They were also completely unexpected because I never bothered contacting support with my problem.
Why I Gave Up on Dashlane’s Customer Support
The reason I never contacted support about my most current problem was because I’d done so very recently regarding a different problem. Despite several long emails on my part I received no satisfactory help or explanation. This was my 2nd frustrating experience, so I just gave up on Dashlane’s support.
Those 2 events explain in part why I was so surprised when, out of the blue, I received 2 extremely helpful emails from someone who seemed to be a team leader to me. He had sought out my contact info after reading my ‘down-graded’ review in the App Store.. And probably my Tweet sharing an earlier, more negative version of this post too.
What I Learned From His Emails
- Dashlane is aware of the broken iPhone app and they are working hard to fix it. They’ve released a temporary fix users can install to ‘get them by’ until the actual fix is released in the apps next big update.
- I mistakenly mixed up 2 earlier problems in my memory which led to some of my own personal frustrations. In retrospect, those problems were slightly less annoying than I remembered them to be.
What My Earlier Problems Were
- Using either the iPad or iPhone apps Dashlane lost the ability to save & store purchase receipts. Early on the app did this but it no longer does.
- I use a lot of different iPads during the day…the counts for passwords and secure notes didn’t match up.
My Recommendation Remains Albeit Somewhat Less Enthusiastically Than Before
My main goal in writing this update is to tell my readers about the fact that Dashlane is experiencing some growing pains right now. I was initially very concerned and considered removing my recommendation entirely. But in light of their efforts to address my concerns, especially when I didn’t even solicit them, I’ve decided to keep my recommendation for now, and hope that the Dashlane team manages to correct these current shortcomings.
Update for ios 8, October 21, 2014
ios 8.1 went live on Monday, October 20th, 2014. Dashlane released an ios 8 update when ios 8 was initially launched, but some users had problems with it. The problems have been resolved and the ios 8 version currently in the app store was launched officially the day after 8.1, which tells me this newest version is robust for ios 8.1.
I believe there may have been problems for users who were on ios 6, during the year that ios 7 was predominant. There was a separate app for ios 6. I don’t find any information at Dashlane’s website about that anymore, so I suspect that’s resolved too. When you go to the app store, your ios version should be detected automatically, and the correct version should be installed. But just in case I’m missing something this is a link to Dashlane’s Version history for ios, with notes and some additional hotlinks.
News Update for ios 7, June 22, 2014
I’m still in the process of updating all of my passwords following HeartBleed, (which was the main reason I began using Dashlane to begin with), and I just discovered a great new feature for ios!
Dashlane has begun offering ‘open in app’ use on ios. What does this mean? Well, I have Dropbox, and use the ios app for it. I was signing into the Dropbox app and needed to open the Dashlane app to copy/paste my password. But I was surprised to see that rather than having to copy and paste the password (which is really the only way to effectively work with my new long & complicated passwords) Dashlane gave me the option to open the Dropbox app and it entered the password for me automatically! It was cool to be able to skip a few steps!!!
While this feature has been available on Android for a while, I’m thrilled that it’s now available for ios as well!
Main Article | Background and Introduction
June 3, 2014
This article intends to accomplish two goals at once:
- Provide my current review of Dashlane Password Manager and compare app features
- Provide a quick-start guide to getting up and running with Dashlane (in an ios & Windows environment)
Table of Contents
I don’t know how or if, I can create a Table of Contents in WordPress so I’m outlining where to find thing things here:
- News updates appear first
- Background and Introduction and link to Dashlane’s Home Page
- My Review
- Quickstart Steps to Getting Started With Dashlane (on any platform)
- Quickstart Steps to Dashlane for ios
- Brief Guide to Dashlane for Windows
- Brief Guide to Dashlane for Android
I’m writing this for my friends, family and followers, which is why there may be some gaps in the thought processes. I’m attempting to address their unique situations and provide some background foundation of concepts where I know some confusion exists. I’ve been using the free version of LastPass for about a year and a half now, and I was in the process of deciding to switch to a password manager completely…I mean to really commit to it, by allowing it to create secure passwords for me…when Heart Bleed hit the news. This escalated my time horizon, and after quite a bit more deliberation and research I decided instead to use Dashlane.
Dashlane is a young start-up compared to LastPass. Both companies provide extremely good alternatives to securing passwords. LastPass was one of the first (the name LastPass is a play on words referring to the fact that this will be the last password you’ll ever need to remember). So, as LastPass’s name suggests, the goal of a password manager is to provide a means of managing passwords securely, but simply, through one password. Dashlane joined the fray about 2 years ago, but they’ve grown substantially in that short time to over 2 million users.
Why I Chose Dashlane The reason I ended up choosing Dashlane is because of my heavy usage of mobile devices. Both companies have apps for the primary mobile operating systems, but Dashlane’s received better user reviews for their ios version…which is my primary platform. In both cases (LastPass and Dashlane), the app provides a browser utility, which isn’t ideal, but necessary given Apple’s inflexibility to allow plugins to work with mobile Safari or to allow app developers to interface with it. It’s less clear to my why the mobile version of Chrome can’t utilize Dashlane directly…perhaps for the same reason. Regardless, the Android version of the app also requires the use of Dashlane’s browser.
Mobile Browser Discussion The reason why a second browser isn’t ideal should be obvious…access to your bookmarks, bookmarklets and your stored user data for auto-completion are just a few. Recently Apple, with the launch of ios 7, began providing a much stronger password management utility for mobile use, the Apple Keychain utility. While an in depth discussion of that utility is beyond the scope of this article, the main take away concepts should be that the Apple Keychain method for password management is good, but not readily exportable to non-Apple environments. So if you utilize any combination of operating systems on your main devices…i.e. Apple, Windows, or Android, you need something that works across all of them…a cross-platform answer.
As you know, each main platform has their own primary browser:
- Apple – Safari
- Windows – Internet Explorer
- Android – Chrome
Two other browsers that are utilized heavily are Firefox and Opera. In a computer environment you can add plugins to your browser for many things…in this instance for Dashlane or LastPass. But on mobile devices plugins don’t really work. Which is why the password managers provide their own browsers. If you rely primarily on the browser of a mobile device, getting started with any password manager can be frustrating and appear to be more work than it’s worth. But if you follow the steps below, you’ll discover that this approach really streamlines the process and makes it a good, workable alternative.
Quickstart Steps to Get Started with Dashlane
(on any Platform or Device)
- Step One
Link to Download Dashlane – All Systems (it’s free)
Download Dashlane on the device you use the most…unless that’s a cell phone, then pick the 2nd most used one so you have a better sizes screen and keyboard for the initial setup. I downloaded the App on my iPad. You need to give some forethought to two things:
The email address you’ll link to your account
The secure password you’ll create to provide access to your data (called the master password)
You will also need to link this account to a second email address for backup or ‘rescue’ purposes. Once the app is downloaded, you should create an account and write down your account information someplace secure. I recommend using the Premium version of Evernote, and creating a note containing this information which you encrypt on your computer (encryption can’t be accomplished in Evernote on a mobile device, but can be viewed). The account setup process utilizes a 2 factor authentication method, which is state of the art technology for securing logins to accounts. The second email address is used for this purpose. If you’re setting up Dashlane on a mobile device, you will also be asked to create a 4 digit numeric pin. Use of the pin is to make access to the app faster than entering the secure (and hopefully longer, more complex) master password.
- Step Two
Download Dashlane on each device you use. I suggest downloading it on every device you have, since problems can always crop up with technology, and this assures you have better access to your passwords no matter what situation arises. I installed it on my cell phone, Desktop PC, laptop PC, convertible PC, iPads, and Nexus tablet. I still need to install it on my iMac, my husband’s PC and his mobile devices.
- Step Three
Optional – Setup the unique features Dashlane offers for each device and platform type. After completing Steps 1 and 2 you’ve completed the main setup and can begin using Dashlane. The steps after 1 and 2 I’ve labelled as ‘Optional’ because these are things you will want to do at some point, but you can build up your data base and tweak your preferences slowly as you grow more accustomed to using the service.
- Step Four
Optional – Download the plugins for browsers on your desktop, laptop and convertible computers
- Step Five
Optional – you can customize the criteria for auto-generating passwords on ios (i.e. how long they should be and the types of characters to use)
- Step Six
Optional – Import passwords from anywhere you currently may store them. Dashlane can automatically import them from other password managers and popular browsers like Chrome and Firefox.
- Step Seven
Optional – Enter some of your personal information in the app on any device you chose. If you add a credit card, you’ll be able to have Dashlane autofill your credit card information just like mobile Safari does now.
- Step Eight
Optional – If your interested, look at the main categories Dashlane uses to group your logons by default. You can add or edit these categories now, or later if you find that way of classifying things useful too you. There’s a similar categorization option for notes and receipts in the ios app.
- Step Nine
Optional – On each of your main devices bookmark Dashlane and login to your web-based database so that your login data is saved (except for Chrome – don’t save it here since it’s not secure). This is a view only database, but it could prove handy if you need a password and an app or device has problems accessing it through the app (given technology this will most likely happen at some point!)
- Step Ten
Optional – Using a computer and the Dashlane application, review your password database security.
Quickstart Guide to Using Dashlane in ios
The Dashlane app for ios offers a clean simple interface, which is partially the reason it’s gained such a large user base so quickly. While it looks simple at first glance, it offers several layers of features making it easy to accomplish any need which may arise in managing words. The ios version doesn’t always offer the quickest, most automatic, or the most intuitive method to addressing ones needs, and the application help information doesn’t always address every user aspect in enough detail to actually use it. But hey, there are enough other reviews and guides out there in Google-world for that. So I’ve gathered together all of the links that I found most useful, some from Dashlane support, some from other users, and added them here. Here are Links to the main Dashlane Support articles I found the most useful while setting this up on my iPad:
Links to Dashlane ios Tutorials
- Getting Started ios article and video
- Using Autofill & Autologin in ios
- Dashlane’s Guide to Heart Bleed Issues
- YouTube Video Walkthrough of Dashlane (iPad)
- Video Tutorial Showing Password Security Review Process (Windows)
You can setup up Dashlane for the first time using an iPad, and perform almost everything that can be done from a desktop…, the exception of generating their Secure Passwords Analysis Report. This can only be accessed on a desktop or laptop. The report is nice visually and lets you see how many passwords are insecure, how many are duplicated etc. And then provides the means right from within the report to go manage and update these passwords. It would be nice to have this available in the ios app. Alternatively, if Dashlane offered the ability to display all of the presently used passwords at once on a computer, then the report could be printed out to use while working on this list on your iPad. The one feature I’d like to detail here is one that I had trouble figuring out to accomplish easily in Dashlane’s guides and FAQ’S:
How to change or update a login and password that Dashlane flags as ‘insecure’, using some of the automatic aspects of the ios app:
Here are my Steps:Note: There is a much faster, easier way to accomplish this using a computer, which I discuss further down in the Window’s section. However, I needed to do it from my iPad, and the steps aren’t as intimidating as they appear at first glance…I just try to be thorough!
- In Safari browse to the site, then to your account page, and login using Apple’s Keychain data.
- Tap on the Dashlane Bookmarklet to open the page within the Dashlane browser
- If you’ve imported your passwords or entered them manually into Dashlane already, the credentials should be here for the site you’re visiting now. Since you are in a new browser you’ll need to login again. So pick that option and if the login fields that appear don’t show the Dashlane Palomino icon in each box, try tapping the refresh arrow on right side of the browser’s address bar. Sometimes the refresh is enough to kick Dashlane into ‘automatic mode’
- Once there read few instructions for changing your credentials on this site…it could save you time in the long run
- Navigate to your account information and look for where to change your password
- If there’s an automated method to change or update your password tap on it and let Dashlane generate a new one for you. If you receive an error message it probably is because your password is being generated using criteria that the website doesn’t allow. For example, the site may only allow passwords that are a maximum of 12 digits and you may have the auto-generator part of the Dashlane app generating passwords that are 14 digits long. Determine what the issue is, and correct it using the auto-generation tool within the Dashlane app
- The auto-generation function for passwords in the Dashlane app is located on the right hand side of the screen towards the top of the screen, right next to the address bar. You get it to open by tapping on the little icon of a Palomino.
- Once the new password is saved, tap on the three horizontal lines on the top left hand side of the screen (the menu icon) to access the Password Manager. Once there, tap,on Passwords, and scroll to the letter of the alphabet the matches the websites name. Find the website’s Password card and tap on it to open it, then tap on the eye icon next to,the password to view it. Make sure this is the new password, then tap on clipboard to copy the password.
- Next look for any other password cards for,that site that may appear in the app. If you find one (you should because the old password should be stored there if you’ve imported your passwords into Dashlane). Delete this card so you don’t get confused in the future regarding which password is actually the correct on now.
- Then close Dashlane, open Safari, and got to the website again and login. Instead of allowing Safari to auto-add your password for you, type in your email address and tap and long press in the password field to paste the new password in. If the Apple Keychain message pops up asking you to change the password that’s stored because it’s different, tap yes.
Brief Guide for Windows Users
Using Dashlane – Windows There are two ways to interact with Dashlane. The first is within the application, which can be downloaded from the link above. In my case, the app shows up on my main home screen of my desktop PC. I’ve got it running in background and starting up with the system starts. The main application is pinned to the bottom task bar so I can pull it up quickly if I want to lookup a login or password. Maybe once I’ve cleaned up my database of passwords I’ll remove it from the task bar, and just use it with in Firefox, my preferred browser. The second way is in a browser. Once you’ve installed Dashlane on your computer, go into the application and look in the upper left hand corner for ‘Tools‘, and select the menu item for your main browser then download the plugin for Dashlane. If you use several browsers do this for each one.
A Great Desktop Feature There is a great feature Dashlane offers to review the security of all your saved passwords. If you’ve been using browsers or other online methods to store passwords, you can import many of those into Dashlane. Once you have your database of passwords within Dashlane you get some great tools for reviewing, managing and updating them. This feature is currently on available on computers however. The link below will take you to a good article and video on how to use this feature.
Brief Guide of Dashlane for Android
Using Dashlane – Android I’ve not really used it much on Android…really just tested it out for this article. But the basic workflow is similar to ios. See further down for a little more about the Android version.
Comparison of Features| ios versus Android
Similarities In both mobile versions of Dashlane, you are required to use Dashlane’s proprietary browser. In both you can setup a 4 digit numeric PIN so you’re not always required to enter your longer master password. You can keep notes in each as well as use the app to automatically fill in forms online with your personal data. You can use your stored credit card information for purchases, and have Dashlane generate new secure passwords for existing and new accounts, as well as lookup passwords and logins.
Major Differences Between Dashlane ios vs android
Android: In spite of the similarities, the differences are really pretty significant. The Android app suggests you replace Chrome with the Dashlane browser as your default. While I haven’t done this, it’s a feasible idea because the browser allows tabs, bookmarking, and you can use a desktop computer to import all of your Chrome passwords into Dashlane. One thing I’m not sure of is if you can actually import your Chrome bookmarks.
ios: The ios app has no bookmark capability currently, although Dashlane tells me they are working on adding this. How they get around this is by offering a bookmarklet that you install in Safari…it’s a little tricky the first time…but once you’ve done this it’s easy to do for future bookmarklets such as Evernote’s webclipper.
I use about 12 bookmarklets currently, and the installation of one basically involves creating a ‘dummy’ bookmark, but using the actual name of the bookmark you intend. Then copy and pasting some java code into the URL address box to replace the actual URL that was created by default when you made the ‘dummy’ bookmark.
While visiting a website in Safari that you need Dashlane for, you just tap on the bookmarklet, and it opens the site in the Dashlane browser. From there you can edit or create a password using their features.
Both: One more thing about both apps is that your data base of user logins does create a sort of bookmark database, in that each record includes a link to the website the login if for. So you do have bookmarks for the sites you have accounts on.
Receipts for Purchases The ios app allows you to create a database that stores receipts for all of your purchases…which is kind of neat if you remember to use Dashlane’s browser instead of Safari. The Android app doesn’t offer this. Other App Signins The Android app allows you to link Dashlane to all of your other Android apps on that device, and to use Dashlane for management of these signins as well. The ios version doesn’t have this.
*While it’s not immediately obvious how Palomino’s and France tie together, I suspect it has to do with the region of France that the “Friends” movie I wrote about is set in. There were a lot of wild horses, and beautiful scenery. This is the link to my article about the “Friends” movie